Currently the ‘Alert’ icon will be highlighted when any major or minor alert is logged by the Platinum Elite system. Most of the ‘Alerts’ are nothing to be concerned about and are simply useful diagnostic messages for installers and service agents.
Once the Alert log has been accessed, the ‘Alert’ icon will return to normal, until another new Alert is generated.
Any alert of significance will be permanently highlighted on the main Home Screen, for example either on the Zone itself or on the AC Control box in the top left corner and will not disappear until the alert is addressed.
The only exception is the Duct Sensor alert – this is shown on the setting page under the System tab.
Air Diffusion Agencies strive to implement continuous product improvement, therefore specifications are subject to change without notice.
Can u recomend a good a/c repairer who can do platinum systems , we have buffer issues in room 2 then it moves to kitchen buffer issues now it’s a duct sensor issue . The platinum elete was only fitted 10 months ago .
Hi Stephen, can you please email info@platinumzoning.com with your state and suburb so we can assist you with finding a solution to your issue.
I have an alert message (64) Air conditioner fault. Please consult the manual but I can’t find anything referring to that alert.
Hi Ainsley, the Platinum Elite doesn’t have a fault code 64 specifically. It is likely that this is an error from the air conditioner being displayed through the Platinum Elite. Please email details of the brand of your air conditioner (i.e. Samsung, Panasonic, MHIAA) to info@platinumzoning.com so we can further assist you.