Technical Bulletins

Platinum Elite Technical Bulletin 2.0 – Phone App unable to control AC

This technical bulletin describes a fix for a known issue where the Phone App will not allow control of the AC unit – the AC control bar at the top of the App is inaccessible. The basic cause of this is the lack of a Duct Sensor in the system. The next Phone App update (v1.0.7) will fix this issue so that it will work normally without a Duct Sensor – this is a short term fix. read more…