Technical Bulletins
Platinum Elite Technical Bulletin 12.0 – Temperature Limits
This bulletin describes the new Temperature Limits feature added to tablet software version 1.5.0(51) read more…
Platinum Elite Technical Bulletin 11.0 – Improvements to Damper Motor Fault
This bulletin describes improvements to Damper Motor Fault correction, added to tablet software version 1.5.0(51) read more…
Platinum Elite Technical Bulletin 10.0 – Fujitsu external temperature referencing
This bulletin describes how to do an Advanced Installation of a Platinum Elite system with a Fujitsu Gateway to allow for an external reference temperature from either the Tablet or a Temperature Sensor (Wireless or Wired). read more…
Platinum Elite Technical Bulletin 9.0 – Toshiba external temperature referencing
This bulletin describes how to do an Advanced Installation of a Platinum Elite system with a Toshiba Gateway to allow for an external reference temperature from either the Tablet or a Temperature Sensor (Wireless or Wired).
Platinum Elite Technical Bulletin 8.0 – Panasonic Wall Controller compatibility
This bulletin describes a compatibility issue using the Panasonic Wall Controller CZ-RTC5B with the PEGP Panasonic Gateway.
Platinum Elite Technical Bulletin 7.0 – Panasonic external temperature referencing
This bulletin describes how to do an Advanced Installation of a Platinum Elite system with a Panasonic Gateway to allow for an external reference temperature from either the Tablet or a Temperature Sensor (Wireless or Wired). read more…
Platinum Elite Technical Bulletin 6.0 – Daikin external temperature referencing
This bulletin describes how to do an Advanced Installation of a Platinum Elite system with a Daikin Gateway to allow for an external reference temperature from either the Tablet or a Temperature Sensor (Wireless or Wired). read more…
Platinum Elite Technical Bulletin 5.0 – Samsung NASA external temperature referencing
This bulletin describes how to do an Advanced Installation of a Platinum Elite system with a Samsung NASA Gateway to allow for an external reference temperature from either the Tablet or a Temperature Sensor (Wireless or Wired). read more…
Platinum Elite Technical Bulletin 4.0 – Unable to connect to internet (IPv6)
This bulletin describes a workaround for a known problem pairing mobile devices to the Platinum Elite system that results in the user seeing a “No Internet” error on the Devices screen. This impacts home networks and ISPs (Internet Service Providers) providing dual IPv4 and IPv6 support. read more…
Platinum Elite Technical Bulletin 3.0 – Download and install the latest Tablet software
This technical bulletin describes how to manually download and install the latest Tablet software if the automatic update software operation is unable to occur. This can be caused by a problematic internet connection that causes the automatic update operation to stall. read more…
Platinum Elite Technical Bulletin 2.0 – Phone App unable to control AC
This technical bulletin describes a fix for a known issue where the Phone App will not allow control of the AC unit – the AC control bar at the top of the App is inaccessible. The basic cause of this is the lack of a Duct Sensor in the system. The next Phone App update (v1.0.7) will fix this issue so that it will work normally without a Duct Sensor – this is a short term fix. read more…
Platinum Elite Technical Bulletin 1.0 – Stuck on ‘Checking damper controls’ cycling
This technical bulletin describes a work around for a known issue where the Tablet becomes stuck on a ‘Checking damper controls’ cycle. This is typically caused by introducing a brand new RMC04/MA01 module to an existing setup, but has been observed in other circumstances when mixing and matching used and unused componentry.