Before contacting us please download our Platinum Elite manuals and look at our FAQ’s. If your questions are not answered we will be here.

Frequently asked questions

Systems vary in pricing depending on components needed. Your local distributor will help you work out the best system for your needs and budget.

The Platinum Elite is smarter than your average air conditioner controller; it uses complex algorithms to adjust and maintain set temperatures for each room meaning it only cools and heats the rooms you need. Throughout the day, cooling requirements may change for individual rooms with some becoming hotter or cooler than others. The Platinum Elite senses this and adjusts airflow to maintain a consistent temperate, keeping you comfortable and saving you on energy bills by not overheating or overcooling rooms.

The Platinum Elite is compatible with all major brands like Samsung, Daikin, Fujitsu, Panasonic, Toshiba, Mitsubishi Electric and Mitsubishi Heavy Industries air conditioners using a suitable Platinum Elite Gateway.

Use our Gateway Compatibility Filter to search for your unit model and find out the Platinum Elite gateway required.

Troubleshooting Checklist

1. Check that your PE Tablet is connected to WiFi and has a good internet connection

  • Go to (This should bring up an internet site that measures your internet speed)
  • A good internet speed is 25 Mbps or higher.


2. Ensure you have the latest PE Tablet Firmware – v9 (202202141602)


3. Ensure you have the latest PE Tablet Application – version 1.6.4 (102)


4. Restart your PE tablet

  • Hold down the power button at the base of the tablet for 2 seconds)
  • Click “Restart”


5. Restart your home WiFi router

  • Refer router instructions or power off/on


Technical Support Articles

Update your Platinum Elite Tablet Application

To get the most out of your Platinum Elite system it is important to keep the tablet application up to date. When connected to the internet your Platinum Elite application will regularly check for software updates and provide an indication when they are available. Updates can be applied via the software version page available under application settings as follows;

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