How to update your Platinum Elite firmware version

To get the most out of your Platinum Elite system it is important to keep the tablet firmware up to date. When connected to the internet your Platinum Elite tablet will regularly check for firmware updates and provide an indication when they are available.

To update your Platinum Elite firmware version select the relevant method below.

Method 1: Wireless Update notification icon

1. If the Wireless Update notification icon is observed on the top bar, the system has recognized a new version is available to update. Swipe down from the top of the screen to reveal the notification. If no notification icon is observed follow the steps in Method 2.

2. 2. Tap on the Wireless Update notification.

3. This will open the Wireless Update app – tap on the ‘Download’ tab.

4. Once downloaded it is recommended to ‘Install now’.

5. Tap ‘OK’ to accept the ‘Warning’ notification and the tablet will run through the process of updating the firmware. This will take several minutes.

6. If the Platinum Elite software is not up to date, there will be a prompt to update the software, which is recommended to ensure the best user experience of the system.

7. Once everything is updated the Platinum Elite app will resume on the Home Screen ready to use.

Method 2: Manual Firmware update

1. Minimise the Platinum Elite app.

2. Swipe up from bottom of screen to bring up the grid of standard apps.

3. Select ‘Settings’ icon.

4. Scroll down to bottom and select ‘About tablet’.

5. Tap on the ‘Wireless Update’ tab.

6. This will open the Wireless Update app – tap on the ‘Check for updates’ tab.

7. If the firmware is up to date, there will be a notification of this and nothing else needs to be done. Close the Wireless Update app and return to the Platinum Elite app.

8. Otherwise, a ‘New version’ notification will be shown – tap on the ‘Download’ tab.

9. Once downloaded it is recommended to ‘Install now’.

10. Tap ‘OK’ to accept the ‘Warning’ notification and the tablet will run through the process of updating the firmware. This will take several minutes.

11. If the Platinum Elite software is not up to date, there will be a prompt to update the software, which is recommended to ensure the best user experience of the system.

12. Once everything is updated the Platinum Elite app will resume on the Home Screen ready to use.