by Air Diffusion Agencies | Sep 29, 2021 | User Support
To get the most out of your Platinum Elite system it is important to keep the tablet application up to date. When connected to the internet your Platinum Elite application will regularly check for software updates and provide an indication when they are available.... by Air Diffusion Agencies | Sep 28, 2021 | User Support
The version of the installed Platinum Elite tablet application is available from the Settings page as follows; Click on the gear icon to access the Platinum Elite Settings page The current version is displayed in the top left corner of the settings screen. For more... by Air Diffusion Agencies | Sep 17, 2021 | User Support
To enjoy the best experience from your Platinum Elite system it’s important to keep up to date with the latest software releases. Tablet Application Current version 1.6.1 (74) released 23 Mar 2022 Introduces system configured auto-off timer (always turns your... by Air Diffusion Agencies | Sep 16, 2021 | User Support
Currently the ‘Alert’ icon will be highlighted when any major or minor alert is logged by the Platinum Elite system. Most of the ‘Alerts’ are nothing to be concerned about and are simply useful diagnostic messages for installers and service agents. Once the... by Air Diffusion Agencies | Jul 8, 2021 | Technical Bulletin
This bulletin describes a workaround for a known problem pairing mobile devices to the Platinum Elite system that results in the user seeing a “No Internet” error on the Devices screen. This impacts home networks and ISPs (Internet Service Providers)... 